TherapyCRM support and help
Find help for the TherapyCRM web application, TherapyCRM Kiosk and TherapyCRM Family. Set up the iPad check-in kiosk, join the family portal by practice invitation and manage accounts. Email support@therapycrm.io without client health information.
Write to support@therapycrm.io about the web application, the apps, billing or security. Include your practice name and a summary without client health information. Families with questions about care, visits or records should contact their practice first.
Apps
Every account comes from your practice: staff accounts are set up by your practice administrator, and families receive an invitation from their practice.
Help with Everyday Clinic Tasks
Follow product instructions for funding records, session invoices, offline ABA recording, guardian access and recurring appointments. Each guide explains prerequisites, steps and the limits of the workflow.
Set Up TherapyCRM Kiosk on an iPad
TherapyCRM Kiosk is free to download and requires an active TherapyCRM practice account. A practice administrator signs in, selects the branch and chooses sign-in methods. Test check-in and checkout with a fictional client before families use the iPad.
Join Your Clinic’s TherapyCRM Family Portal
The clinic sends a family invitation. Follow its link to set a password, then sign in through the browser portal or the Family app. If the invitation is missing, contact the clinic; TherapyCRM support cannot grant access to a family account.
Product Limits
TherapyCRM does not submit insurance or government claims, including Ontario Autism Program claims, and has no telehealth or video visits. It serves English-language practices in Canada outside Quebec.
Accounts, notifications and privacy
Where is my ABA parent portal login?
TherapyCRM Family is an autism parent portal for families whose clinic uses TherapyCRM. Your clinic sends an invitation to join its ABA parent portal. If you did not receive one, ask the clinic. TherapyCRM support cannot look up or grant access to a family account for you.
Who sets up and removes staff accounts?
Your practice creates and removes staff accounts for the web application and TherapyCRM Kiosk. Ask your practice administrator to change your access or close your account.
How do families get access?
Families receive an invitation from their practice. Families with questions about care, visits or records should contact their practice first.
How do I delete a family account?
In TherapyCRM Family, go to More → Account → Delete account, or ask your practice to remove your sign-in. This ends your access and notifications. Your practice keeps your child's clinical records as health-records law requires.
What do notifications and app permissions show?
Notifications are optional and never show client names or clinical details. Optional permissions include Photos in Kiosk and Notifications in Family. You can change these permissions in the iPhone or iPad Settings app.
Learn more
- Product helpInstructions for funding, invoices, offline sessions, guardian access and scheduling.
- FeaturesClinical records, scheduling, the parent portal, funding and billing.
- iPhone and iPad appsWho each app is for, what it does and how to get it.
- SecurityHow TherapyCRM protects practice and client information.
- Plans and pricingSubscription plans for your practice.
- Privacy policyWhat the web application and each app handle, and why.
- Release notesNew features, improvements and fixes in each release.
Response times
Response times and service levels are set out in your service agreement.